Alexis Stewart

Senior Manager - RLC Operations
The Home Depot

Alexis Stewart has spent the majority of her career focused on the improvement of operational environments. She spent the first 7 years of her career consulting with many major retailers focusing on improvements in store operations, associate learning and designing and implementing systemic solutions to gain operating efficiencies. In her current role at the Home Depot, Alexis is responsible for After Service Sales focused on the negotiation of vendor return policies, liquidation of products on the secondary market as well as the repair of customer and store owned product.

Check out the incredible speaker line-up to see who will be joining Alexis.

Download The Latest Agenda

From Point Of Purchase To The Reverse Supply Chain: Charting The Journey

Wednesday, June 10th, 2015

11:15 The Omni-Channel Retail Challenge: Managing Online Purchases & Returns Through The Physical Store

Omnichannel is an evolution of multichannel retailing. It is focused on a seamless customer experience across all channels - dotcom, brick and mortar, mobile, call center, etc.- in all transactions and interactions with a retail brand. Customers want a seamless shopping and return experience. Nothing annoys them more than buying an item online and being restricted or challenged in returning an item to a physical store. In this sense, mastery of omnichannel will be key to retaining customers. There are a multitude of challenges these integrated experiences bring to retailers and suppliers alike in the areas of inventory assortment and management, order fulfillment, policy management, promotions strategy management, and more. This panel addresses:

Driving seamless integration of the online and store network: Ensuring that your customers see you as one system rather than multiple channels with separate inventory, delivery and returns practices.
Integrating DF and forward logistics operations
Leveraging inventory in the stores to fulfill a portion of your orders and reduce order to delivery timelines
Tracking product serial numbers
Inventory management challenges
When an algorithm decides that a buy online, deliver from store order makes sense to clear excess inventory, how do you handle that product coming back to you?
Best practices for consumer returns management and return to vendor (RTV) management