Secondary Markets And Logistics Optimization Retention

Technology is the fastest growing waste stream on the planet and through “drop and shop” recycling programs many retailers are striving to be part of the solution. At Best Buy customers are able to get rid of their old or unwanted appliances and electronics through recycling kiosks just inside the front doors, by recycling in-store at the Customer Service counter or scheduling appliance or TV pickup from their home when a new product is purchased. This session will address:

• The environmental & economic case for onsite collection of recyclables: Are retailers getting more than they bargained for?
• Driving new sales: Are those utilizing take back programs staying to shop?
• Recycling partner strategy: Outsource to a large firm who will manage the responsibility for you or oversee the activities of many small firms?

---

The team behind Worldwide Business Research’s (WBR) Consumer Returns conference – with help from an advisory board of senior-level reverse logistics, supply chain and operations executives from international companies – has created a benchmarking survey that will be distributed to conference attendees. The survey asks firms about their returns reduction strategies and plans to further optimize their reverse supply chain, while looking ahead to 2016 and what changes may be in store. One of the benefits of attending will be a thorough analysis of the survey results with members of the advisory board.

---

---

---

How can you establish a long lasting, mutually beneficial partnership with a 3PL? What must be communicated at the outset and how are both parties held accountable? This panel will address:

• Establishing operational procedures upfront
• Key factors in deciding which 3PL to partner with: Culture fit, solutions, metrics
• Establishing top-down support: Ensuring goals and expectations are communicated down to the operational and facility level
• Creating a true partnership that strives for continuous improvement

---

---

---

The Consumer Returns Innovation Spotlight features snapshots of today’s bleeding edge companies who are leading the way in technology advancements and service methodologies. These sessions are tailored to help you better understand what you can do to help your organization streamline and improve your returns management processes and practices.

• What are the best channels that retailers and OEMs are utilizing?
• Utilizing corporate barter to solve around some of the most painful and problematic inventories
• What is the strategy of major retailers around product that cannot be returned to an OEM?

---

---

---

---

How safe is your brand when you enter the secondary market? Why is brand protection important to your company and how do you manage risk? All it takes is one rebuilt vacuum that doesn’t work to sabotage a brand that was associated with quality for decades. Such a blunder can impact a brand’s revenue through its primary channels. This panel will address questions such as:

• Is the priority to get the highest recovery or to protect the brand?
• What do you do when channel conflict occurs?
• Issues around devices going overseas: How do you make sure devices are not coming back into the US market fraudulently and competing against partners in your supply chain (such as those selling refurbished devices)? What’s the best way for OEMs to structure agreements with retailers in order to protect their brand?

---

---

---

---

Talking with your peers about how to confront shared business challenges is the most valuable part of this event. Consumer Returns 2015 has set aside five hours across three days so OEMs, retailers and solutions providers can discuss current issues of critical importance. This is your opportunity to discuss ways to improve out-of-box experience, post-sales support and methods for maximizing recovery rate once a return has occurred.

1. Liquidation 2.0: How Strategic Lotting Can Optimize Recovery Results
Howard Rosenberg, CEO, B-Stock Solutions, Inc.

2. Repair Partner Management
James Isenberg, Senior Manager, Vendor, Management, Huawei Device USA
Doug Ugarte, Vendor Manager, ZTE (USA), Inc

3. Identifying The Best Sales Channels For Refurbished Goods
Kathy Murphy, Senior Sales Operations Manager, Jarden Consumer Solutions

4. Donation: An Often Overlooked Route in Clearing Excess Inventory, Freeing Up Warehouse Space And Receiving Tax Deductions

5. Benefits Of Insourcing Vs. Outsourcing Reverse Operations
Dan Goertz, North America Collections Manager– Global Service Parts, Dell

6. Trade-In Sites: Disrupting Brands In The Secondary Market

7. Strategies Around Repackage/Re-Kit

8. How To Manage Asset Recovery In A Global Environment
Heather Matheny, Senior Supply Chan Manager, North America Operations, Global Service Parts, Dell

---

---

---

---

---

---

If your company is considering outsourcing reverse logistics, this panel session is a must attend. Walk through the process - from preparing a request for information (RFI) to including consultants knowledgeable in the outsourcing process to asking for a request for quote (RFQ). What are the pitfalls and opportunities when engaging with third party service providers? How you can you build the business case for outsourcing? What kind of activities can be outsourced? This panel will explore:

• Not an all or nothing proposition: Types of activities (return to vendor, liquidation, triage and repair) that can be outsourced Is there a prototypical customer that may receive more benefit from outsourcing?
• How can you establish that the benefits outweigh the costs and make the business case internally? How can service providers assist in that process?
• How do you determine who best suits your needs in the selection process?
• Weighing short term vs. long term costs
• Ensuring providers can integrate with retailer systems and do so without requiring their IT group to spend an inordinate amount of time on the process
• Measurement and accountability: How do you measure performance and make sure it’s right on an ongoing basis? What are the typical KPIs measured on an ongoing basis (I.e. turnaround time, turn on return to vendor, inventory accuracy)?

---

---

---

Is there enough communication between your forward and reverse supply chain teams? Many organizations see a gap that must be filled. How do we align forward and reverse strategy?

• Ensuring reverse logistics has an equal voice in negotiations on the front end and that you’re thinking through the full product lifecycle
• How are retailers and logistics providers working together to achieve a high level of consolidation and optimization of both directions of product flow?
• Communicating the need for product classification (product that needs rework before hitting a distribution center, excess and obsolete inventory that is being removed from shelves entirely, etc.) throughout the network

---

---

---