Heather Matheny

Talking with your peers about how to confront shared business challenges is the most valuable part of this event. Consumer Returns 2015 has set aside five hours across three days so OEMs, retailers and solutions providers can discuss current issues of critical importance. This is your opportunity to discuss ways to improve out-of-box experience, post-sales support and methods for maximizing recovery rate once a return has occurred.

1. Liquidation 2.0: How Strategic Lotting Can Optimize Recovery Results
Howard Rosenberg, CEO, B-Stock Solutions, Inc.

2. Repair Partner Management
James Isenberg, Senior Manager, Vendor, Management, Huawei Device USA
Doug Ugarte, Vendor Manager, ZTE (USA), Inc

3. Identifying The Best Sales Channels For Refurbished Goods
Kathy Murphy, Senior Sales Operations Manager, Jarden Consumer Solutions

4. Donation: An Often Overlooked Route in Clearing Excess Inventory, Freeing Up Warehouse Space And Receiving Tax Deductions

5. Benefits Of Insourcing Vs. Outsourcing Reverse Operations
Dan Goertz, North America Collections Manager– Global Service Parts, Dell

6. Trade-In Sites: Disrupting Brands In The Secondary Market

7. Strategies Around Repackage/Re-Kit

8. How To Manage Asset Recovery In A Global Environment
Heather Matheny, Senior Supply Chan Manager, North America Operations, Global Service Parts, Dell