Kathy Murphy

• What are the best channels that retailers and OEMs are utilizing?
• Utilizing corporate barter to solve around some of the most painful and problematic inventories
• What is the strategy of major retailers around product that cannot be returned to an OEM?

How safe is your brand when you enter the secondary market? Why is brand protection important to your company and how do you manage risk? All it takes is one rebuilt vacuum that doesn’t work to sabotage a brand that was associated with quality for decades. Such a blunder can impact a brand’s revenue through its primary channels. This panel will address questions such as:

• Is the priority to get the highest recovery or to protect the brand?
• What do you do when channel conflict occurs?
• Issues around devices going overseas: How do you make sure devices are not coming back into the US market fraudulently and competing against partners in your supply chain (such as those selling refurbished devices)? What’s the best way for OEMs to structure agreements with retailers in order to protect their brand?

Talking with your peers about how to confront shared business challenges is the most valuable part of this event. Consumer Returns 2015 has set aside five hours across three days so OEMs, retailers and solutions providers can discuss current issues of critical importance. This is your opportunity to discuss ways to improve out-of-box experience, post-sales support and methods for maximizing recovery rate once a return has occurred.

1. Liquidation 2.0: How Strategic Lotting Can Optimize Recovery Results
Howard Rosenberg, CEO, B-Stock Solutions, Inc.

2. Repair Partner Management
James Isenberg, Senior Manager, Vendor, Management, Huawei Device USA
Doug Ugarte, Vendor Manager, ZTE (USA), Inc

3. Identifying The Best Sales Channels For Refurbished Goods
Kathy Murphy, Senior Sales Operations Manager, Jarden Consumer Solutions

4. Donation: An Often Overlooked Route in Clearing Excess Inventory, Freeing Up Warehouse Space And Receiving Tax Deductions

5. Benefits Of Insourcing Vs. Outsourcing Reverse Operations
Dan Goertz, North America Collections Manager– Global Service Parts, Dell

6. Trade-In Sites: Disrupting Brands In The Secondary Market

7. Strategies Around Repackage/Re-Kit

8. How To Manage Asset Recovery In A Global Environment
Heather Matheny, Senior Supply Chan Manager, North America Operations, Global Service Parts, Dell