John Komaromy

If your company is considering outsourcing reverse logistics, this panel session is a must attend. Walk through the process - from preparing a request for information (RFI) to including consultants knowledgeable in the outsourcing process to asking for a request for quote (RFQ). What are the pitfalls and opportunities when engaging with third party service providers? How you can you build the business case for outsourcing? What kind of activities can be outsourced? This panel will explore:

• Not an all or nothing proposition: Types of activities (return to vendor, liquidation, triage and repair) that can be outsourced Is there a prototypical customer that may receive more benefit from outsourcing?
• How can you establish that the benefits outweigh the costs and make the business case internally? How can service providers assist in that process?
• How do you determine who best suits your needs in the selection process?
• Weighing short term vs. long term costs
• Ensuring providers can integrate with retailer systems and do so without requiring their IT group to spend an inordinate amount of time on the process
• Measurement and accountability: How do you measure performance and make sure it’s right on an ongoing basis? What are the typical KPIs measured on an ongoing basis (I.e. turnaround time, turn on return to vendor, inventory accuracy)?