Consumer Returns Management 2015 (past event)
October 05 - 07, 2015
Contact Us: 1.888.482.6012
David Kerg
Customer Quality Improvement Project Manager
Moen
Check out the incredible speaker line-up to see who will be joining David.
Download The Latest AgendaFrom Point Of Purchase To The Reverse Supply Chain: Charting The Journey
Wednesday, June 10th, 2015
09:40 Changing Consumer Behavior Around Returns
Moen recently ran a program to reduce return costs around defective goods. Along the way the company learned how to properly implement a change to a returns plan, understand customer behavior and create effective metrics to gauge success.