Dov Shenkman

Across every industry companies are striving to achieve a customer-first mindset. It all starts with taking an end-to-end approach to reduce internal friction and create a seamless experience for customers. The role of Supply Chain is critical in integrating operations, from creating partnerships with suppliers to engaging with customers regarding the way they want to receive products and services. Companies can be customer champions by taking an integrated approach, through initiatives that put customers and stores first, by leveraging omnichannel capabilities and by creating processes that connect sales and operations. In this session, participants will hear how Supply Chain can adapt to meet customer needs.