Consumer Returns Management 2015 (past event)
October 05 - 07, 2015
Contact Us: 1.888.482.6012
Frank Martino
Director, Service Division
Samsung Electronics Canada
Check out the incredible speaker line-up to see who will be joining Frank.
Download The Latest AgendaFrom Point Of Purchase To The Reverse Supply Chain: Charting The Journey
Wednesday, June 10th, 2015
13:35 Interactive Roundtables
Talking with your peers about how to confront shared business challenges is the most valuable part of this event. Consumer Returns 2015 has set aside an hour each day so OEMs, retailers and solutions providers can discuss current issues of importance. This is your opportunity to discuss ways to improve out-of-box experience, postsales support and methods for maximizing recovery rate once a return has occurred.
1. Minimizing The Impacts Of Dimensional Weight Pricing With Packaging On Demand
Mike Prochaska, Vice President of Supply Chain, Gopher Sport
2. Resolving Lost Or Damaged Claims With Carriers
Timothy Quinn, Manager of Logistics, Budget and Analysis, BJ’s Wholesale Club
3. Advanced Returns Forecasting Strategies
Lee Gibson, Director, Reverse Logistics, Silent Circle
4. Returns Policies: Trends Around Time Frames & Restocking Fees
Michael R. Galbreth, Associate Professor of Management Science & Moore Research Fellow, University of South Carolina
5. Analyzing Returns Data To Discover Root Causes: Driving Returns Prevention Back To Product Design To Enhance Performance And Reliability
Joyce Cruts, Director Return Management, Acer America Corp.
6. Providing Manufacturers With A Smart Direct Channel To End Users: Managing Their Experience From Point Of Purchase To Point Of First Use and Point Of Need
Tony Sciarrotta, Former Director of Asset Recovery, Philips Consumer Lifestyle
7. Tracking Serial Returners: Retailer Experiences & The Growing Consumer Backlash
8. Leveraging Remote Access And Support Technologies As A Returns Avoidance Strategy
John Meagher, Director, Service Operations, Samsung Telecommunications America
9. Trade-In Programs: Managing The Volume And Frequency Of What’s Coming Back
John Meagher, Director, Service Operations, Samsung Telecommunications America
10. Reducing The Cost Of Returns: Changing The Consumer Mindset
Frank Martino, Director, Service Division, Samsung Electronics Canada
11. Reducing E-Commerce Returns: Utilizing High Quality Images, Product Descriptions, Product Comparisons & Reviews To Bolster Consumer Knowledge
1. Minimizing The Impacts Of Dimensional Weight Pricing With Packaging On Demand
Mike Prochaska, Vice President of Supply Chain, Gopher Sport
2. Resolving Lost Or Damaged Claims With Carriers
Timothy Quinn, Manager of Logistics, Budget and Analysis, BJ’s Wholesale Club
3. Advanced Returns Forecasting Strategies
Lee Gibson, Director, Reverse Logistics, Silent Circle
4. Returns Policies: Trends Around Time Frames & Restocking Fees
Michael R. Galbreth, Associate Professor of Management Science & Moore Research Fellow, University of South Carolina
5. Analyzing Returns Data To Discover Root Causes: Driving Returns Prevention Back To Product Design To Enhance Performance And Reliability
Joyce Cruts, Director Return Management, Acer America Corp.
6. Providing Manufacturers With A Smart Direct Channel To End Users: Managing Their Experience From Point Of Purchase To Point Of First Use and Point Of Need
Tony Sciarrotta, Former Director of Asset Recovery, Philips Consumer Lifestyle
7. Tracking Serial Returners: Retailer Experiences & The Growing Consumer Backlash
8. Leveraging Remote Access And Support Technologies As A Returns Avoidance Strategy
John Meagher, Director, Service Operations, Samsung Telecommunications America
9. Trade-In Programs: Managing The Volume And Frequency Of What’s Coming Back
John Meagher, Director, Service Operations, Samsung Telecommunications America
10. Reducing The Cost Of Returns: Changing The Consumer Mindset
Frank Martino, Director, Service Division, Samsung Electronics Canada
11. Reducing E-Commerce Returns: Utilizing High Quality Images, Product Descriptions, Product Comparisons & Reviews To Bolster Consumer Knowledge