Linda Rosen

Senior Director, Supply Chain and Operations
Sharp Electronics Corporation

Check out the incredible speaker line-up to see who will be joining Linda.

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Consumer Returns Interactive Workgroup Day

Sunday, May 10th, 2015

08:15 KEYNOTE: The Opportunity Around Big Data: Fusing Sales, Returns, Refurbishment, Call Center & Warranty Claims Data To Track The Full Product Lifecycle And Inform Next Generation Design

The only way for manufacturers and retailers to improve and break the cycle is to build better products that are also better understood by customers, who are able to utilize appropriate support channels in their time of need. Can we understand the product from the moment it leaves an OEM’s shelf, is sold by a channel, is referenced by a customer during a help call, what the call was regarding, the condition it was returned to the retailer in, how it was repaired/ recertified? What can we learn from that process to both create better products and a better customer experience?