Nate Omann

Sure, you value the chance to speak with your peers and discuss common business challenges. But wouldn’t it be nice to carry tangible solutions back to the office & act on them so that the same exact challenges are not being discussed year after year? Consumer Returns 2015 announces the formation of workgroups on the first day of the program, with the solutions to common business challenges being published in a whitepaper that is distributed to all attendees post-event. As an attendee you’ll have the chance to participate in two 90 minute workgroups. You’ll discuss a common business challenge for an hour with your workgroup and the six workgroups will then report their findings over the course of the next half hour. This gives you an opportunity to understand what others have been discussing at their respective tables.

Workgroups include:

1. What Is The Optimal Returns Policy? Balancing Customer Satisfaction & Loss Minimization
Tony Sciarrotta, Former Director of Asset Recovery, Philips Consumer Lifestyle

2. Developing Insights & Actionable Strategies Around Improving The Customer Experience
Nate Omann, Senior Manager, Services & After Sales, Best Buy

3. What Are The Essential Elements Of A Cradle To Grave Returns Management System?
Lee Gibson, Director, Reverse Logistics, Silent Circle

4. Building A Cross Functional Team To Reduce Returns: What Are The Crucial Inputs?
Timothy Quinn, Manager of Logistics, Budget and Analysis, BJ’s Wholesale Club

5. Accelerating Speed To Remarket: Where Do The Bottlenecks Lie?
Joyce Cruts, Director Return Management, Acer America Corp.

6. Economic Considerations Around Refurbishment: Placing Product In The Best Condition/Channel/Market To Yield Maximum Recovery
Bryan Skaudis, Director – Inventory Optimization, Process Development & Improvement, Best Buy