Consumer Returns Management 2015 (past event)
October 05 - 07, 2015
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Walter Alcorn
Vice President of Environmental Affairs and Industry Sustainability
Consumer Electronics Association
Check out the incredible speaker line-up to see who will be joining Walter.
Download The Latest AgendaConsumer Returns Interactive Workgroup Day
Sunday, May 10th, 2015
09:40 Keynote: Consumer Electronics Outlook For 2016
In this session Steve shares a number of consumer electronics trends that will impact reverse logistics operations in the coming year. While anticipating higher return volumes, companies also have to acknowledge the short lifecycle of tablets and smartphones and how that necessitates a rapid reverse logistics process and utilization of secondary markets to capture value with returned inventory. Companies are also recognizing the increasing importance of assistance during device setup and emphasizing ease of use to avert returns. The growing influence of social media in purchasing decisions – enabling more informed purchasing decisions and hopefully resulting in fewer returns – is another noteworthy trend.